Returns & Exchanges
At ILIA, we want you to love your clean beauty routine. If you are not completely satisfied with your purchase, we offer easy returns and exchanges on most products within 60 days of your order date.
Start Your Return
Visit our online returns portal and enter your order number and shipping zip code to initiate the request.
Select Items
Choose the specific products you wish to return or exchange and provide a brief reason for the feedback.
Print & Pack
Download your prepaid shipping label, securely pack your items in the original box if possible, and attach the label to the outside.
Drop Off & Refund
Drop your package at the designated carrier location; once received and processed at our warehouse, your refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing